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Brook Furniture Rental •

End-to-End Delivery Transformation with Descartes Route Planner (Brook Furniture Rental Case Study)

Brook Furniture Rental provides home and office furniture, décor, and housewares to people and companies in transition. To improve its white glove delivery operations, Brook replaced its manual processes with Descartes’ sophisticated last mile delivery solution, combining intelligent route planning and execution, dynamic delivery appointment scheduling, realtime notifications, and mobile proof-of-delivery (POD). Brook increased productivity and fleet capacity, reduced operational costs, and dramatically improved the customer experience.
Brook Furniture Rental •

Greener Options: Shopping for Sustainable Furniture

People around the world are becoming more concerned with their carbon footprint, but we still don’t know all the ways we can reduce waste. One option? Choose sustainable furniture that is beautiful, functional, and reusable. Sustainable furniture is built on the premise of closed-loop recycling, where furniture can be reused under different circumstances or eventually disassembled and recycled in an environmentally conscious way. During manufacturing, the materials used are recycled or obtaine
Brook Furniture Rental •

Thought Leadership: The Hot Seat: The Power of Active Listening

Rumor has it that Henry Ford once declared, “If I had asked people what they wanted, they would have said faster horses.” Smirking aside, it’s a familiar challenge for businesses. Customers know there’s a problem (in this case, they want to get from A to B more quickly) but they don’t know what the best solution is. So the question remains: How do you solve a challenge when the solution isn’t clear?
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