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End-to-End Delivery Transformation with Descartes Route Planner (Brook Furniture Rental Case Study)

Brook Furniture Rental provides home and office furniture, décor, and housewares to people and companies in transition. To improve its white glove delivery operations, Brook replaced its manual processes with Descartes’ sophisticated last mile delivery solution, combining intelligent route planning and execution, dynamic delivery appointment scheduling, realtime notifications, and mobile proof-of-delivery (POD). Brook increased productivity and fleet capacity, reduced operational costs, and dramatically improved the customer experience.

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